01
Opliora
Maintains application code, release notes, migration guidance and product-level remediation within the agreed support scope.
Operating model
Shared-responsibility model
Self-hosting changes the boundary, not the need for clear ownership.
02
Customer infrastructure
Owns hosting, network exposure, TLS, operating system, runtime patching and capacity unless separately contracted.
03
Customer data
Owns lawful use, database access, retention, backups, recovery objectives and data-quality decisions.
04
Identity
The parties map roles together; the customer operates user lifecycle and enterprise identity controls.
05
Operations
The customer schedules releases and validates workflows; Opliora supplies controlled artifacts and guidance.
06
Written agreement
The signed order form, DPA and SLA override general website material and must define any managed responsibilities.